At Deals Amped E-Bike Store, we’re committed to getting your electric bike adventure started quickly and ensuring you’re completely satisfied with your purchase. Whether you’re an urban commuter, performance rider, or weekend explorer, our straightforward shipping and returns process makes your experience hassle-free.

Shipping Information

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping: 10-15 days via DHL or FedEx ($12.95)
  • Free Shipping: 15-25 days via EMS (for orders over $50)

We ship worldwide (excluding some Asian regions and remote areas). Tracking information will be provided once your order ships.

Our Return Policy

We accept returns within 15 days of receiving your order for most items. To be eligible for a return:

  • Item must be unused and in original condition
  • All original packaging and accessories must be included
  • Item must be in its original, undamaged packaging

Non-Returnable Items

For safety and hygiene reasons, these items cannot be returned:

  • Installed or used E-Bike Kits and Accessories
  • Helmets (once removed from packaging)
  • Custom or special order items (including certain Aero components)
  • Any item not in original condition or showing signs of use

How to Return an Item

Step 1: Contact Our Team

Email [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Shipping instructions
  • Special packaging requirements (especially for large items like 29-Inch or Fat Tire E-Bikes)

Step 3: Package and Ship

Once approved:

  • Repackage item securely in original packaging
  • Include all accessories, manuals, and parts
  • Affix the return shipping label we provide
  • Ship via the specified carrier

Refunds & Exchanges

Refund Processing

After we receive and inspect your return:

  • Refunds processed within 3-5 business days
  • Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Allow 5-10 business days for refund to appear on your statement

Note: Original shipping fees are non-refundable, and return shipping costs will be deducted from your refund for free shipping orders under $50.

Exchanges

To exchange an item (e.g., switching from a 26-Inch to a 29-Inch e-bike):

  • Follow the standard return process
  • Clearly indicate you want an exchange and specify replacement item
  • You’ll be responsible for any price difference plus shipping costs

Damaged or Defective Items

If your electric bike or component (such as derailleurs or handlebars) arrives damaged:

  • Contact us immediately at [email protected]
  • Include photos of the damage
  • We’ll arrange replacement or repair at no cost to you

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • We sent the wrong item
  • The item arrived damaged

For international returns (outside the US), customers are responsible for all customs duties and return shipping fees.

Need Help?

Our customer service team is here to help with any questions about shipping, returns, or our electric bikes and accessories. Contact us at [email protected] or our Louisville headquarters at 10406 Sunlight Lane, US 40272.

Happy riding from the Deals Amped team!