At Deals Amped E-Bike Store, we want every adventure seeker, urban commuter, and performance rider to be completely satisfied with their electric bike purchase. If you’re not 100% happy with your item, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • The item must be unused and in the same condition as when you received it
  • All original packaging and accessories must be included
  • The item must be in its original, undamaged packaging

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • E-Bike Kits and Accessories that have been installed or used
  • Helmets (for safety reasons once removed from packaging)
  • Custom or special order items (including certain Aero components)
  • Any item not in its original condition or showing signs of use

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return or exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Any special packaging requirements (especially important for large items like 29-Inch or Fat Tire E-Bikes)

Step 3: Package and Ship

Once approved:

  • Repackage the item securely in its original packaging
  • Include all accessories, manuals, and parts
  • Affix the return shipping label we provide
  • Ship via the carrier specified in your instructions

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where we sent the wrong item or the item arrived damaged. For international returns (outside the US), customers are responsible for all customs duties and return shipping fees.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear on your statement, depending on your financial institution

Note: Original shipping fees are non-refundable, and return shipping costs will be deducted from your refund for free shipping orders under $50.

Exchanges

To exchange an item for a different size or model (such as switching from a 26-Inch to a 29-Inch e-bike):

  1. Follow the standard return process above
  2. Clearly indicate you want an exchange and specify the replacement item
  3. Once we receive your return, we’ll ship the replacement item
  4. You’ll be responsible for any price difference plus shipping costs for the new item

Damaged or Defective Items

If your electric bike or component (such as derailleurs or handlebars) arrives damaged or defective:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage or defect
  3. We’ll arrange for a replacement or repair at no cost to you

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Deals Amped Customer Service, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item(s) to return: [Product Name, Size/Model if applicable] Reason for return: [Please specify] I would prefer: [Refund/Exchange for (specify replacement item if exchanging)] My shipping address is: [Your Full Name] [Street Address] [City, State/Province, Postal Code] [Country] Please let me know the next steps. Thank you for your assistance. Best regards, [Your Name] [Your Email Address] [Your Phone Number – optional]

Questions?

Our customer service team is here to help cycling enthusiasts with any questions about returns, exchanges, or our electric bikes and accessories. Contact us at [email protected] or our Louisville headquarters at 10406 Sunlight Lane, US 40272.

Happy riding from the Deals Amped team!