FAQ

Our store caters to a wide range of cycling enthusiasts including urban commuters, adventure seekers, and performance riders worldwide. Whether you’re looking for a comfortable cruiser, a gravel e-bike, or a high-performance model, we offer options for all types of riders at affordable prices.

We specialize in premium quality electric bikes that combine performance with affordability. Our products range from comfort cruisers to fat tire and gravel e-bikes, all designed with quality components like derailleurs and aero handlebars. We focus on delivering value without compromising on quality.

We carry a comprehensive range of wheel sizes including 24-inch & smaller, 26-inch, 29-inch, 650B/27.5-inch, 700c, and 27-inch & 650c options to suit different riding styles and preferences.

Yes! We carry complete E-Bike Kits and Accessories for riders who want to convert their traditional bikes to electric power.

We offer various handlebar styles including drop bars for performance riding and flat bars for comfort and control, allowing you to choose what works best for your riding style.

Orders ship within 1-2 business days after processing. Delivery times vary by option:
– Standard Shipping (DHL/FedEx): 10-15 days after dispatch ($12.95)
– Free Shipping (EMS): 15-25 days after dispatch (free for orders over $50)

Yes! We ship globally to most countries (excluding some remote areas in Asia and other locations). Our premium carriers (DHL, FedEx, and EMS) ensure reliable delivery worldwide.

Every e-bike undergoes careful preparation and quality checks before shipping. We use secure packaging designed specifically for bicycle transport to ensure your new ride arrives in perfect condition.

While we handle all customs documentation, any applicable duties or taxes are the responsibility of the customer. These vary by country and are not included in our shipping costs.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly (within 1-2 business days), so timely communication is essential.

We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, simply contact our customer service at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service for returns.

Yes, all our e-bikes come with a manufacturer’s warranty against defects in materials and workmanship. Specific warranty terms vary by model and will be included with your purchase.

Our team is available via email at [email protected]. You can also visit us at our Louisville location: 10406 Sunlight Lane, Louisville, US 40272.

Our customer service team monitors emails Monday through Friday, 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 business hours.